Suze W Usa

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Verified Reviewer

Completely unable to login to acc

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I have been trying over the past couple of months to login to my account online but each time I get stopped by the 'sorry we couldn't log you in with the details that you have provided' message.

I have used the forgotten password link which never sends an email to my email address and I have tried the online chat that never seems to find anyone online to actually answer apart from the initial bot reply.

now I know that if I was owing them money, they would be on me like 'flies on dog poo' but since I have a pretty fair credit limit and a completely £0.00 on my account. I'm guessing that they don't want my money.

I will spend it elsewhere then!

I would just appreciate being able to see what is going on with my own credit account.

I'm not sure if someone has hacked my account, as I'm not getting paper or email statements & I haven't done for months. i'm just glad that my banking details have changed since I last used the account in 2022.

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Pros:
  • Easy to buy clothes that fit my size online
Cons:
  • Customer services rubbish
  • Delivery costs
  • Locked out of account

Preferred solution: Access to my account

User's recommendation: Make sure that you keep details of your account number, in case they lose your details!

1 comment
Guest

This has happened to me!! I called them today and they have told me I am due to receive a letter but that I am being investigated for fraud?

June L Rnm

Query phone call

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Contacted about activity on my account which was fraudulent. Great advice given.

Orders stopped. Very happy customer.

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Anonymous
map-marker Reading, Reading

Cancel order

I contacted you last Saturday to divert my order as when I received the confirmation it had delivery to my old address.. The lady on phone said she couldnt change as order hadnt got processed as yet to ring on Monday which I did & the order had already been dispatched..

So I dont know if its going to my old address or my present one ? Have contacted Evri but they have not replied to my concern.

And have had nothing to say its going to be delivered ? So I do not know where my order is

Concerned customer

Susan hart

DOB - 13/06/62

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Valerie B Onu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Non delivery

Evri emailed me to say they tried to deliver my parcel, they didnt, Alec delved into it and proved the parcel never left Evri hub. He was extremely polite and helpful

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Pros:
  • Products great quality and sized correctly
Cons:
  • Delivery people

Preferred solution: Deliver product or service ordered

User's recommendation: Curvissa is perfect, just don’t trust Wvei

Anonymous
map-marker Bristol, Bristol

Not colleced my parcel

they have collected after 3rd attempt which it should of been at the factory by now so hope it don't take to long to sort out thank u

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Anonymous
map-marker Bristol, Bristol

Hoover blew up

hi ..yes they was ment to pick my hoover up on Thursday and they still not picked it up not happy about this

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Anonymous
map-marker Edinburgh, Edinburgh

Try to arrange return booked it 5 time no came

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Shoud have collected my return yeaterday still not been collected still waiting i will not be paying for them

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Okusola O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to make payments/Log into my Acct

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I have been haveing problems trying to make a payment via my Account. Your website keeps saying that my wmail and pwd are wrong.

I tried on 29/07 to make a payment of £4.50. Its still same problem today and I am getting frustrated.

Pls note that my mob 0794924**** is out of contract/service. I am using a Pay as you go for now before deciding whether/not to take out a new contract.

Pls note my new mob : 0740446****.

Kind regards

OLUSOLA OMOLE

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Preferred solution: Deliver product or service ordered

User's recommendation: They got to me after I sent them another msg via email, but not via this medium. Thanks.

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